1. Foundations of Operations Management:

• What operations management is and why it matters

• Key roles and responsibilities in operations

• How operations support organizational strategy

 

2. Process Mapping & Workflow Analysis:

• Understanding workflows and process steps

• Identifying bottlenecks and inefficiencies

• Tools such as flowcharts and SIPOC models

 

3. Quality Management & Control:

• Principles of quality in operations

• Basic problem-solving tools (5 Whys, fishbone diagrams)

• Monitoring quality and maintaining standards

 

4. Capacity, Resources & Productivity:

• Matching resources to demand

• Improving productivity and workflow balance

• Time, resource, and capacity planning

 

5. Operational Planning & Scheduling:

• Short- and long-term planning

• Scheduling techniques for teams and tasks

• Managing workloads and avoiding delays

 

6. Performance Measurement & KPIs:

• Setting meaningful operational KPIs

• Analysing performance data

• Using insights for continuous improvement

 

7. Supporting and Guiding Operational Teams:

• Communication skills for operational guidance

• Coaching staff through process changes

• Encouraging ownership and accountability

• Understanding your role and boundaries when supporting others

 

8. Integration & Application:

• Creating an operations improvement plan

• Applying course tools to real-world examples

• Operational scenarios and case discussions