Certified Receptionist Course

"The demand for skilled, well-trained receptionists is growing across the UAE and GCC, where organizations place high value on professionalism, communication, and first impressions. This course will equip you with fundamental skills required to excel in your day-to-day job."

Overview

This professional training course is designed to equip receptionists with the essential skills and confidence to represent organizations with excellence. Participants will learn how to manage front-desk operations, handle client interactions, and support internal communication, all while maintaining a high level of professionalism.

Course Introduction

Receptionists are often the first point of contact for clients, visitors, and partners. This course prepares individuals to take on that responsibility with poise and competence. Through focused training in communication, administrative procedures, customer service, and office systems, participants will be ready to deliver exceptional first impressions and support daily office functions efficiently.

Why Join This Course

Develop professional front-desk and client-handling skills
Improve communication, etiquette, and customer service
Master call handling, visitor management, and scheduling
Boost your employability with recognized certification
Build confidence in high-paced office environments

Job Market Demand

Receptionists continue to be in high demand across the UAE and GCC, especially in industries such as hospitality, healthcare, real estate, education, and corporate offices. Companies seek well-trained professionals who can handle front-desk duties with professionalism and represent their brand positively.

With a Certified Receptionist credential, you'll be qualified for roles such as:

Receptionist
Front Desk Officer
Client Relations Assistant
Administrative Support Staff
Office Assistant

Employers value receptionists who can balance client-facing duties with organizational support, making this course a valuable step toward long-term career growth.

Course Topics

This course covers all the key areas needed to perform as an effective receptionist, including:

Role & Responsibilities of a Receptionist
Professional Communication & Telephone Etiquette
Managing Visitors and Front Desk Protocols
Scheduling and Appointment Coordination
Handling Inquiries, Complaints, and Escalations
Office Equipment and Technology Usage (phones, email, booking systems)
Document Handling and Data Entry
Customer Service Excellence
Workplace Etiquette and Appearance Standards
Time Management & Multitasking
Basic Safety and Emergency Procedures

Course Details

Duration: 5 Days of Training + 1 Day for The Final Exam

Format: Delivered entirely online via Zoom, offering flexibility for professionals with busy schedules.

Assessment

Final Exam: On day 6, participants will take the final exam online

Format: Open Book Exam, Multiple Choices Questions

Schedule

Certification

Upon completion of the Certified Receptionist Training Course, participants will receive the following certificate:

Program Certificate:
- Certified Receptionist Training Course Certificate

Validity:
- Lifetime

Awarding Body:
- Al Danah Institute, Abu Dhabi UAE

Fees

1,999 AED

999 AED

*Limited Time Offer*

4 Installments Payment with Tabby Option:

Note: Our clients who live in the UAE can pay in 4-installments with Tabby. Please contact the registration team via WhatsApp to receive a Tabby payment link.

Tabby 4 Payments_Al Danah Institute 2025.jpg

Pay Online

Ready to get started with our Certified Receptionist Training Course? Click the "Pay Now" link below to complete your payment and secure your spot in the course.

Once payment is made, kindly share your payment receipt with our registration team via email or WhatsApp to confirm your enrollment.

Pay Now