Module 1: Foundations of Business Communication

• What is Business Communication?

• The Communication Process & Communication Cycle

• Barriers to Effective Communication and How to Overcome Them

Module 2: Verbal & Non-Verbal Communication

• The Power of Tone, Clarity, and Listening

• Body Language, Eye Contact, and Gestures

• Communicating with Confidence and Assertiveness

Module 3: Written Communication Excellence

• Business Email Etiquette & Structure

• Writing Memos, Reports, and Proposals

• Common Grammar and Style Mistakes to Avoid

Module 4: Presentation Skills

• Structuring and Planning a Professional Presentation

• Engaging Your Audience and Using Visual Aids

• Handling Questions and Feedback with Confidence

Module 5: Cross-Cultural and Multilingual Communication

• Understanding Cultural Sensitivity in the UAE & GCC

• Communicating in Diverse, Multilingual Work Environments

• Bridging Cultural Gaps and Avoiding Miscommunication

Module 6: Digital Communication in the Workplace

• Online Meeting Etiquette and Best Practices

• Communicating on Platforms like Teams, Zoom, Slack, etc.

• Writing for Digital Channels (Instant Messaging, Social Media)

Module 7: Interpersonal Communication and Conflict Resolution

• Building Professional Relationships

• Giving and Receiving Feedback

• Managing Difficult Conversations and Resolving Conflict

Module 8: Communication for Leadership and Career Growth

• Influencing and Persuading Stakeholders

• Strategic Communication for Managers

• Enhancing Personal Brand through Communication