Customer Service Training Course-CS 101
"Happy to say that it was evident that the instructor possessed a remarkable level of knowledge, expertise, and a genuine passion for teaching. I am grateful for the opportunity to learn from such an extraordinary instructor and would highly recommend their classes to anyone seeking an informative learning experience."
Course Overview
Customer Service Training Course helps employees understand the importance of customer satisfaction and its impact on the success of the business. It emphasizes the value of building positive relationships with customers, which can lead to increased loyalty, repeat business, and positive word-of-mouth referrals.
Furthermore, customer service training equips employees with the ability to handle difficult situations and challenging customers. It provides them with strategies to remain calm, empathize, and find appropriate solutions, ultimately enhancing customer experiences and minimizing conflicts.
Overall, customer service training plays a crucial role in improving customer satisfaction, fostering customer loyalty, and ultimately driving business growth.
In today's digital age, where customer expectations are higher than ever, organizations are prioritizing the recruitment of customer-centric employees who can deliver outstanding experiences across all touchpoints. By investing in your customer service skills, you'll not only position yourself as a valuable asset to employers but also enhance your prospects for career advancement and long-term success.
Course Introduction
Learning Objectives
1. Understanding the importance of customer service:
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Recognizing the impact of excellent customer service on customer satisfaction, loyalty, and business success.
2. Developing effective communication skills:
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Enhancing verbal and non-verbal communication techniques to effectively interact with customers and understand their needs.
3. Practicing active listening:
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Learning how to listen attentively to customer concerns and inquiries to provide accurate and personalized assistance.
4. Mastering problem-solving and conflict resolution:
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Acquiring strategies to handle customer complaints and resolve conflicts professionally and satisfactorily.
5. Building rapport and empathy:
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Developing skills to build positive relationships with customers, show empathy towards their needs, and create a personalized experience.
6. Enhancing product knowledge: Gaining in-depth knowledge about the products or services offered to provide accurate and helpful information to customers.
7. Improving time management:
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Learning how to prioritize tasks and manage time effectively to provide prompt and efficient customer service.
8. Handling difficult customers:
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Acquiring techniques to handle challenging customer situations with patience, professionalism, and a focus on finding solutions.
9. Fostering teamwork and collaboration:
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Understanding the importance of working collaboratively with colleagues to deliver exceptional customer service.
10. Emphasizing continuous improvement:
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Encouraging a mindset of ongoing learning and improvement in customer service skills to adapt to changing customer needs and expectations.
Professional Development & Continuing Education
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Customer Service Training can contribute to personal and career growth. It can enhance an individual's confidence and competence in handling customer interactions, leading to improved job performance and potential career advancement opportunities.
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Additionally, by investing in their professional development through customer service training, individuals demonstrate a commitment to continuous learning and improvement, which can be highly valued by employers.
Audience
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Office managers
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Receptionists, admin assistants, and front-of-house staff
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Entrepreneurs
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Administration managers
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Human resources officers
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Retailers
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Education administration staff
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Call center workers
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Librarians
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Online support staff and online retailers
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Tradespeople and self-employed workers (builders, plumbers, cleaners, etc)
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Security personnel
Course Topics
1. Introduction to customer service:
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Understanding the importance of customer service and its impact on business success.
2. Effective communication skills:
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Developing strong verbal and non-verbal communication techniques to interact with customers.
3. Active listening:
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Learning how to listen attentively to customer needs and concerns.
4. Problem-solving and conflict resolution:
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Developing strategies to handle customer complaints and professionally resolve conflicts.
5. Building rapport and empathy:
-
Understanding the importance of building positive relationships with customers and showing empathy towards their needs.
6. Product knowledge:
-
Gaining in-depth knowledge about the products or services offered to provide accurate and helpful information to customers.
7. Time management:
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Learning how to prioritize tasks and manage time effectively to provide prompt and efficient customer service.
8. Handling difficult customers:
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Developing strategies to handle challenging customer situations and maintaining professionalism.
9. Teamwork and collaboration:
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Understanding the importance of working collaboratively with colleagues to deliver exceptional customer service.
10. Continuous improvement:
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Emphasizing the need for ongoing learning and improvement in customer service skills.
Delivery & Duration & Medium of Instruction
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Delivery:
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Online on Zoom
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Duration:
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2 Days
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Medium of Instruction:
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English
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Arabic
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Schedule
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Please select the suitable dates and timings from the schedule below
Course Certificate
Upon completion of the Customer Service Training Course, Participants will get the following certificates:
Certificate Title:
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Customer Service Certificate
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Effective Communication Skills Certificate
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Active Listening Certificate
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Time Management Certificate
Validity:
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Life-Time
Awarding Body:
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Al Danah Institute
Note: The certificates will be issued within 3 working days from the last day of the training.
Fees
899 AED
*Limited Time Offer*
399 AED
Registration
To register for this training program, Please send the following to the registration team via email/ WhatsApp:
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Full Name
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Address
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Phone Number
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Email Address
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