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Professional Female

Customer Relationship Management Training Course

In this training course, you will learn how to maintain outstanding customer relationship that makes the customer feel important and valued is an essential component of the organization’s long-term success. Also, you will learn how to provide outstanding customer service often makes the difference between gaining and keeping a customer or losing one

Learning Objectives

Upon completion of this training course, you will be able to:

  • Develop an understanding of the terms and benefits of CRM

  • Analyze the different components of a CRM plan

  • Identify how CRM creates value for organizations and customers

  • Adopt techniques that routinely deliver positive customer service

  • Maximize the value of your customer interactions

  • Deal effectively with difficult customers and turn complaints into opportunities

  • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction

  • Demonstrate a positive, confident, and professional approach to internal and external customers

  • Identity development roles that have the greatest impact on CRM

Course Topics

  • Psychological aspects of the customer experience

  • Taking responsibility for demonstrating customer care

  • Fostering long-term relationships

  • Communicating effectively with the customer

  • Adopting a problem-solving approach

  • Dealing constructively with tough situations

  • Demonstrating leadership in customer service teams

  • Measuring customer satisfaction

  • Monitoring the teams' development

  • The Characteristics and practices of excellence

Delivery & Duration

  • Delivery:

    • Online on Zoom 

  • Duration:

    • 4 Days

Schedule

  • Please select the dates and timings that suit you from the schedule below

Course Certificate

  • Course Certificate:

    • Customer Relationship Management Certificate

  • Validity:

    • Lifetime

  • Awarding Body:

    • Al Danah Institute, Abu Dhabi- UAE​

Fees

  • 999 AED

  • 799 AED

Registration

To register for this training program, Please send the following:

  • Full Name

  • Address

  • Phone Number

  • Email Address

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